Larry Hochman

Larry Hochman

One of the most popular keynote speakers in the world

Larry Hochman is the former Director of Customer Service and Director of People and Culture at British Airways. He has been selected as the European business speaker of the year.

Larry spent 10 years as a Director of British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and Director of People and Culture (he being the first person in Britain to hold this title). He is not just a theorist, but has turned his ideas into tangible business triumphs on both sides of the Atlantic.

Larry brings the practical experience of 10 years of director level, hands on decision making experience at multi-national companies (British Airways and AirMiles), as well as the insight gained from having made 250 speeches to companies and governments all over the world during the past 8 years.

Larry Hochman uses his vast insights to help companies develop a competitive advantage by focusing attention on the needs of their customers and their people. Larrys ability to spot future trends has turned his theories into tangible business successes around the globe.

Articulate and charismatic, Larry is globally recognized as a leading authority on the future trends of customer service, leadership, business transformation, globalisation, talent management and on the development of effective people and culture in organizations. His presentations are inspirational and highly motivating.